Dissatisfied with a product? Contact us at firstname.lastname@example.org and we’ll find a solution.
Or simply render a Free Return Label selfsufficiently (for returns within Germany) at the SEVEN SUNDAYS Return Portal
We offer free returns for orders within Germany. Get your free return label in our Return Portal.
For Returns from Austria or Switzerland please contact us at email@example.com, to get a free Return Shipping Label. Please note that we can only cover the shipping costs for return labels which we have created and sent to you.
We only accept returns of hygiene products, such as pillow sprays, if the hygiene seal is still intact. Otherwise, the goods cannot be returned. When returning the product, please make sure that the complete product is back in its package.
The customer has the right to cancel this contract within 30 days, without giving any reason, and can return the received goods (pillows and mattresses) by sending them back. The return period starts upon receipt of the goods. To meet the deadline, it is sufficient to dispatch the products back in time.
120 Day Return Policy for Mattrasses purchased in the Online Store (excluding custom orders and sizes).
With our free return labels on our website, there are no additional costs for the customer.
Refunds of costs
In case of withdrawal from this contract by the customer by virtue of the right of withdrawal, SEVEN SUNDAYS will reimburse all payments received by SEVEN SUNDAYS, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a delivery method other than the less expensive standard delivery method proposed by SEVEN SUNDAYS), without delay and at the latest 14 days beginning from the date on which it is established that the product has been returned. SEVEN SUNDAYS will effect this reimbursement by using the same method of payment used by the customer for the initial transaction, except where expressly agreed otherwise with the latter; this reimbursement will in no case give rise to costs for the customer. SEVEN SUNDAYS is entitled to refuse the refund until SEVEN SUNDAYS has recovered the goods or until the customer has provided evidence of the dispatch of the goods, whichever is the earlier.
In the case of broken, defective or incorrect goods, the customer must be given the opportunity to have the damage repaired or the defect of the product rectified. Further information on this can be found in our Terms and Conditions