Shipping & Returns
Shipping costs - pillows & accessories:
- We deliver order values of 120,00 € and above free of charge to Germany and Austria.
- For order values below 120,00 € we charge shipping costs of 5,90 €.
Shipping costs - Sleep Systems:
- Delivery by shipping: 31,90 € (not available for Box Spring Sleep Systems)
- Delivery by carrier, including layer set-up, disposal of packaging and removal of old mattress: 149,00 €
Versandkosten Topper & Decken:
- Shipping costs - toppers & duvets: 10,90 €
Easy return:
Dissatisfied with a product? Contact us at support@my7sundays.com and we’ll find a solution.
Or simply render a Free Return Label selfsufficiently (for returns within Germany) at the SEVEN SUNDAYS Return Portal
Return information
For returns within Germany use the Return Portal
We offer free returns for orders within Germany. Get your free return label in our Return Portal.
Returns from Austria or Switzerland: Please contact us by e-mail.
For Returns from Austria or Switzerland please contact us at support@my7sundays.com, to get a free Return Shipping Label. Please note that we can only cover the shipping costs for return labels which we have created and sent to you.
General
We only accept returns of hygiene products, such as pillow sprays, if the hygiene seal is still intact. Otherwise, the goods cannot be returned. When returning the product, please make sure that the complete product is back in its package.
Return period
The customer has the right to cancel this contract within 30 days, without giving any reason, and can return the received goods (pillows and mattresses) by sending them back. The return period starts upon receipt of the goods. To meet the deadline, it is sufficient to dispatch the products back in time.
30 day return policy for mattrasses purchased in the online store (excluding custom orders and sizes).
Return costs
With our free return labels on our website, there are no additional costs for the customer.
Refunds of costs
In case of withdrawal from this contract by the customer by virtue of the right of withdrawal, SEVEN SUNDAYS will reimburse all payments received by SEVEN SUNDAYS, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a delivery method other than the less expensive standard delivery method proposed by SEVEN SUNDAYS), without delay and at the latest 14 days beginning from the date on which it is established that the product has been returned. SEVEN SUNDAYS will effect this reimbursement by using the same method of payment used by the customer for the initial transaction, except where expressly agreed otherwise with the latter; this reimbursement will in no case give rise to costs for the customer. SEVEN SUNDAYS is entitled to refuse the refund until SEVEN SUNDAYS has recovered the goods or until the customer has provided evidence of the dispatch of the goods, whichever is the earlier.
Defective delivery
In the case of broken, defective or incorrect goods, the customer must be given the opportunity to have the damage repaired or the defect of the product rectified. Further information on this can be found in our Terms and Conditions
Return after expiry of the return period
The return of a product is not possible after expiry of the return period.
Return conditions
The return of products (pillows and mattresses) is only possible within the prescribed period of 30 days. After expiry of this period, no return can take place.
Return procedure
If a product is eligible for return, it can be returned by using a free return label provided by SEVEN SUNDAYS. The return address is on the return label and does not need to be entered. The printed return label must be attached to the package, which can then be sent back to us.
