Refund policy

 

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the shipping agent, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (SEVEN SUNDAYS Group AG, Bahnhofstrasse 8, CH-4415 Lausen) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed withdrawal form for this purpose; however, this is not mandatory.

In order for the withdrawal period to be observed, it is sufficient for you to send a notification of your exercise of your right of withdrawal before the expiry of the withdrawal period.

 

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you dispatch the goods back before the end of the period of fourteen days.

We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to any handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

 

End of the withdrawal instruction

Withdrawal form

(If you wish to withdraw from the contract, please complete and return this form).

  • SEVEN SUNDAYS, Osterwaldstr. 10c, 80805 München
  • I/we (*) hereby withdraw from the contract entered into by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of paper communication)
  • Date

(*) Delete as applicable.

 

Voluntary right of withdrawal

  1. The Customer has the right to withdraw from this contract within 30 days without giving any reason. The voluntary right of withdrawal begins after expiry of the statutory right of withdrawal of 14 days and continues for a further 16 days. Thus, the Customer has a total right of withdrawal of 30 days (14 days statutory, 16 days voluntary).

  2. In order to exercise the right of withdrawal, the Customer must inform SEVEN SUNDAYS Group AG, Bahnhofstrasse 8, 4415 Lausen by means of a clear declaration (e.g. a letter sent by post or e-mail) of his/her decision to withdraw from this contract. The Customer may use the withdrawal form for this purpose; however, this is not mandatory. In order for the withdrawal period to be observed, it is sufficient for the Customer to send a withdrawal notice before expiry of the withdrawal period.

  3. If the Customer withdraws from this contract in accordance with his/her right of withdrawal, SEVEN SUNDAYS will reimburse the Customer for all payments received by SEVEN SUNDAYS, including delivery costs (with the exception of additional costs resulting from the fact that the Customer has chosen a type of delivery other than the cheapest standard delivery offered by SEVEN SUNDAYS), without delay and at the latest within 14 days from the day on which evidence is provided that the product was returned. For this repayment, SEVEN SUNDAYS will use the same means of payment used by the Customer for the original transaction, unless otherwise expressly agreed with the Customer; in no event will the Customer be charged for this repayment. SEVEN SUNDAYS is entitled to refuse repayment until SEVEN SUNDAYS has received the goods back or until the Customer has provided evidence that he/she has returned the goods, whichever is the earlier.

  4. The statutory right of withdrawal shall remain unaffected by this provision and shall remain valid irrespective of it. Until expiry of the period of the statutory right of withdrawal, only the statutory conditions mentioned therein shall apply.

  5. This right of withdrawal does not affect the Customer's statutory warranty rights, which shall remain unrestricted.